Help Desk Specialist

Location: Kansas City

Do you enjoy being challenged with complex projects?  Are you looking for a great work/life balance?  Do you consider yourself the best of the best?  Triple-I Corp. is actively searching to add to our client's project teams.  We are looking for a skilled technologist that are ready to work amongst one of the best teams in Kansas City as a full-time contract employee with excellent benefits, competitive compensation and with great work life balance.

*U.S. Citizens and all those authorized to work for any employer in the U.S. are encouraged to apply. We are unable to provide sponsorship at this time.  

Respnsibilites 

  • The Managed Services team is responsible for providing post-sales support to customers who have managed services contracts/agreements.  
  • Services range from managing hardware to fully managed solutions encompassing any or all of the following technologies:  VPN, advanced router protocols, firewall management, physical and virtual backup systems management, and hosting.  
  • The Help Desk Support Engineer is responsible for monitoring the help desk console for new alerts, working new break/fix and existing tickets as assigned, documentation, assessments, and scripting.  
  • Assist Professional Service Engineers with tasks and tickets.  
  • Customer focused, hands on role in which the Help Desk Support Engineer will be expected to handle and resolve customer issues.  
  • Update tickets with detailed notes until resolved or escalated
  • Update timesheets daily
  • Submit timesheets and expense reports on a weekly basis
  • Experience within a Managed Service environment

Requirements 

  • Microsoft AD, Exchange, and/or Citrix XenApp and/or XenDesktop.  
  • Microsoft MCSA or MCSE a plus
  • Background with Labtech or similar RMM tool and/or ConnectWise is a plus
seekingacareer

Contact Careers

Interested in the job?  Just drop us an email! 

consultation

Contact Triple-I

Still have questions?  Just email or call us!